Process Design3 min read
The process that lives in one person's head
When that person leaves, the process doesn't slow down. It disappears. Documentation is not a compliance exercise — it is continuity infrastructure.
Read post →
What we build
Five capabilities. One ecosystem.
Everything we deliver lives inside Microsoft 365. No new vendors. No migration risk. No additional licensing. We work within what your organisation already pays for and build systems that actually get used.
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Service lines
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M365 native
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Additional licensing
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Average deployment
01 — SERVICES
Automate
Replace the manual work.
Power Automate workflows that handle routing, approvals, reminders, and reporting without anyone having to chase, copy, or consolidate by hand. Built for recurring reporting cycles, approval chains, onboarding sequences, escalation workflows, and any process where someone is currently doing the same manual step on a schedule.
Stream 1 — zero-touch audit pipeline
02 — AUTOMATE
Architect
Build the infrastructure.
SharePoint environments designed as operational systems — not just file storage. Permission-controlled, region-visible, and built to scale with your team. The foundation everything else reads from.
Stream 2 — SharePoint as operational hub
03 — ARCHITECT
Document
Own what gets built.
Every system we build is documented properly and handed over. Written for the people who will actually use it — not the person who built it. When the project ends, you own everything. No dependency built in.
Every workflow documented before automation begins
Process logic validated with the people who use it
System built and tested in staging before go-live
Full handover documentation on delivery
Client owns every component — no ongoing dependency
Our delivery standard — every engagement
04 — DOCUMENT
Consult
Understand the problem before building the solution.
Operations audits for teams that know something is broken but are not sure where to start. We map what is actually happening — not what is supposed to be happening. Those two things are rarely the same. The automation comes second. The process design comes first.
Before
After optimisation
Operational health — before and after MxN
05 — CONSULT
Optimise
Automating a broken process makes it faster at being broken.
Before any automation work begins, we map the current process in full. Every step, every decision point, every exception. Inefficiencies get removed at the process level first — then the clean process gets automated. The result is a system that works correctly at speed, not one that fails faster.
Before
Submit form
Manual extract
Format report
Email manually
Chase missing
After
Form submitted
Everything else automated
The same process. A different outcome.
06 — OPTIMISE
How we work
Two ways to engage.
Both start with a conversation. Both end with a system you own.
FIXED SCOPE
One project. Clean delivery.
Defined deliverable
Fixed price agreed upfront
Delivered and handed over
50% deposit before delivery
No ongoing commitment
Best for
Specific automation builds, SharePoint environments, reporting pipelines, one-time documentation projects
RETAINER
Ongoing support. No full-time hire.
Monthly hours allocation
Priority response time
Ongoing system development
3 month minimum commitment
Cancel with 30 days notice
Best for
Teams scaling faster than their processes, organisations needing a specialist on call, post-project ongoing support
Not sure which fits? Book a call and we will figure it out together.
07 — HOW WE WORK
Work with us
Ready to build something that works?
Book a call. We’ll figure out if we’re the right fit.
Book a call
From the journal
Thinking out loud.
SharePoint5 min read
SharePoint is not a file dump
Most teams use SharePoint the way they used shared drives. That is like using a database to store Post-it notes.
Read post →
Automation4 min read
Automating a broken process makes it faster at being broken
Before any automation work begins, map what is actually happening — not what is supposed to be happening. Those two things are rarely the same.
Read post →
Made Ex Nihilo · madexnihilo.com