Process Design
10 May 20263 min read
The process that lives in one person's head
When that person leaves, the process doesn't slow down. It disappears. Documentation is not a compliance exercise — it is continuity infrastructure.
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Journal
Thinking out loud about operations, automation, and the systems that hold businesses together.
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AutomationAutomating a broken process makes it faster at being broken
Before any automation work begins, map what is actually happening — not what is supposed to be happening. Those two things are rarely the same.
15 Apr 20264 min read
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Have a process worth solving?
Most of what we write about here comes from real projects. If something resonates, it probably applies to your team.