Process Design3 min read
The process that lives in one person's head
When that person leaves, the process doesn't slow down. It disappears. Documentation is not a compliance exercise — it is continuity infrastructure.
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From the journal
Thinking out loud.
SharePoint5 min read
SharePoint is not a file dump
Most teams use SharePoint the way they used shared drives. That is like using a database to store Post-it notes.
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Automation4 min read
Automating a broken process makes it faster at being broken
Before any automation work begins, map what is actually happening — not what is supposed to be happening. Those two things are rarely the same.
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Made Ex Nihilo · madexnihilo.com